A log book service is a periodic car service performed in compliance with the guidelines authorised by the manufacturer of the vehicle.

Each log book service is unique to the make and model of the car, and your vehicle log book provides important information about the critical service requirements of your vehicle. These service requirements are listed in a specific order to ensure the right services are completed over the course of the vehicle's warranty. If log book services are not completed within the service schedule, this may void your manufacturer's warranty on the vehicle.

The log book service intervals for your vehicle are designed to ensure your car runs at an optimal performance throughout the life of your car. Missing a log book service not only has an adverse affect on your manufacture's warranty but will also have a negative affect on your vehicles performance, lifespan and resale value of the vehicle. If you miss a log book service, try and catch up as soon as possible.

We do offer loan cars to all customers for a small charge of $20.00 a day (subject to availability at the time of booking) We offer a "free" loan car to 'first time' customers receiving a log book or major service.

It is a common misconception that a new car owner must have their car serviced from the dealership where they purchased in order to maintain their warranty. This is not the case. The ACCC has stated that your car can be serviced by the mechanic of your choice, as long as the mechanic is qualified for the service. At One Stop Auto Care, our qualified and experienced mechanics have the skills to perform your log book car services to ensure your warranty remains valid, your log book completed and stamped and your car running smoothly every time you visit One Stop Auto Care. We have more information on this for you in our article. Please click here.

If you have lost your log book, don't stress! At One Stop Auto Care we keep all your servicing records in our system and can update a replacement book for you, should yours go missing or lost. We can provide you with a log book replacement to help you record your cars service history, which will be a huge benefit if you ever decide to sell your vehicle. We don't have to have a physical log book in order to carry out your Log Book Service - we follow manufacturers specifications for every vehicle for their log book servicing.

At One Stop Auto Care we provide every customer with a "hard copy" tax invoice and inspection report at collection of their vehicle however, if you provide us with your email address we can certainly email you a copy of your invoice along with your 65 point inspection report as a digital copy.
You will receive a phone call from our service advisor Garry, after our trained technicians have completed the service notes, to advise you of any problems or issues they found during the service. We do not go ahead or complete extra work on your vehicle which has not been authorised by you first. You may notice on your invoice "Monitor Items" in the service notes section. These are items our technicians have noted that may need further investigation or "keeping an eye on". These items are for our future investigations and for your convenience so that as the vehicle owner, you are aware that these monitor items may need attendance in the future.

A standard log book service will take between 1.5 - 3 hours depending on the size of your vehicle and any extra items needing to be attended too.

Your log book service cost will vary depending whether you have a 4 cylinder, 6 cylinder or 4wd vehicle and which service schedule you are needing ie. a 10,000km log book service is different to a 80,000km log book service. For a competitive and individualised quote, please call One Stop Auto Care and speak with Garry directly.

We accept cash, Eftpos, all major credit cards, American Express and also offer Afterpay as payment alternative (subject to conditions) **We do not accept personal cheques.

We are open early Monday - Friday from 7:30am - 5:00pm. At this stage we do not open on weekends, however, this may change in the future.

At this stage we do not offer 'after hours' drop off, as all customers need to sign a work authority form and this needs to be done in person.
You can drop your car off any time from 7:30am, however, with prior arrangement in a difficult situation, it is sometimes a possibility to arrange for an earlier drop off than 7:30am or we can arrange for a drop off the afternoon before your booking if that suits as well.
We work our hardest to be as accommodating to all our customers and their personal situations.

We work our hardest to be as accommodating as possible to all our customers and can be flexible with collection times if needed, however we are open until 5:00pm everyday and consider this to be a suitable collection time for the vast majority of our customers. If you have an issue collecting your vehicle by 5:00pm we will keep your vehicle securely locked in our premises until the following morning where you are welcome to collect at 7:30am.

No, we do not do house calls, however, we can drop you back to your house (within 15km radius) after you have dropped off your vehicle to our workshop. We can however, arrange a tow truck service to pick up your vehicle if needed (at customers expense).

Yes, we offer as free "life back home" service (within 15km radius)

Please contact Garry at the workshop immediately if you notice that something is not right so that we can rectify any issues without delay to avoid unnecessary damage being caused to your vehicle and its components.
We take great pride in our work, Plus you have the added assurance of our REPCO Nationwide Warranty.

Yes, we send text message reminders to the contact number in your vehicle file to remind you of upcoming services. This way you never miss a service.

Yes it can be done with prior arrangement to make sure that there has been "extra" time allocated for the service and repairs needed.

You can call One Stop Auto Care directly on (07) 55965538 or by using the "Book Now" button on our website. We also accept bookings via email or our Facebook page.

You should keep to the log book service schedule that your manufacturer has provided with the vehicle, however, once your vehicle has completed all of its required log book services, we suggest you regularly maintain your vehicle by having it serviced every 7,500-10,000km's or once every 6 months.

If you don't drive much, it is still important to have your vehicle serviced regularly to have the oil and filter changed and check the vital components of your vehicle. To maintain your warranty, you will still have to stick to the vehicle service schedule even if you don't drive that often.

Yes, we can make time to fix other issues with your vehicle whilst it is in for a service, if the extra repairs exceed the allowed time or if certain parts need to be ordered in, we will advise you that your vehicle will need to be re-booked for another day.

We only use Penrite Oils and high quality OEM and genuine parts when we service and repair vehicles in our Nerang workshop.

Yes, during your Service, your Brakes will be checked and tested as well as brake pad measurements recorded. This is a part of our 65 point Inspection Report which we include in every Log Book, Minor and Major Service you book at One Stop Auto Care.